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Faq

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Here are the answers for some Frequently Asked Questions. In case you are not able to find an answer to your question feel free to reach us via call 1300 223 668 or Mail.

How can I check the authenticity and credibility of a removalist?

Before you move, it is important to verify the authenticity and credibility of a moving company thoroughly.

  • Make sure to do an online search about the moving companies and read their reviews and check ratings
  • To get a hassle-free removal service, make sure to check the experience of the moving company and the number of years movers have put into the moving industry. Any mover who has been in business for more than 10 years and is not family-owned is the best bet to go with
  • Make sure you hire a moving company, not a driver-operated removalist
  • Do not get attracted towards the low-priced deals of driver-operated removalists, because they can cancel your job in case they get the high-priced job
  • A genuine moving company will provide free quotes in writing without any obligation
  • Make sure you get the quotes in writing from the moving company. Do not trust the quotes provided over a phone call or verbally

It is recommended to follow these steps and not to hire any random moving company to save a few pennies.

How can I check a fraud moving company to prevent a scam?

There are rare incidents of fraud done by moving companies. But you cannot ignore the existence of fraud moving companies, especially the ones that crop up overnight and have very limited to almost 1-2 employees. Generally, dishonest moving companies lure customers by offering the lowest prices and before the delivery of your belongings, they demand more money. To protect yourself from any scam, you need to check the authenticity, genuineness, credibility and years of operation of the moving company you dealing with. The following are some ways that help you identify a fraud moving company.

  • Make sure to do an online search about the moving company and read their reviews and check ratings
  • Make sure to check the experience of the moving company and the number of years they have put into the moving industry
  • A genuine moving company will provide free written quotes without any obligation
  • Prefer a moving company that provides a pre-move survey
  • Steer clear of owner-driver operated companies.

How can I hire the best removalist at affordable prices?

Removalists providing quality work in a productive way are the best ones. They help to move stuff efficiently and safely. The following are some ways which you can check while hiring the best removalists at affordable prices for your upcoming move.

  • Make a list of top removalists in your city
  • Check if they are authentic and trustworthy
  • Read reviews and check ratings for them
  • Shortlist the 3 best removalists
  • Get quotes from them
  • Compare the quotes and choose the one that best matches your needs and budget.

How long should it take to move a 1/2/3/4 bedroom house?

As such, it is difficult to provide an estimated time for the job as there are various factors that influence how long a move will take. This may include the number of items being moved, how ready the items are and access to the property (stairs or lifts).

As a general rule of thumb:-

  • 1 bedroom house can take up to 2-4 hours
  • 2 bedroom house can take up to 4-6 hours
  • 3 bedroom house can take up to 5-7 hours
  • 4 bedroom house can take up to 7-10 hours

Please note that these are only estimates and have the potential to vary greatly based on the above factors.

Why should I hire a removalist when moving from one home to another?

Moving from one home to another can be a daunting and stressful task. The house removal process includes packing, loading, transportation, unloading, unpacking, and rearranging household items. There are several other tasks during house move that you may have to deal with. So it is quite stressful to manage the entire removal process on your own. Hence, it is best to hire a removalist to manage all your relocation requirements. Removalists will not only pack your belongings correctly but will also transport them safely to your new home.

Do I need to empty my cupboards and wardrobes during house removals?

Yes, you need to empty the cupboards and wardrobes during house removals. Clothing and other loose items should be removed and packed separately into boxes.

Are any items prohibited?

Unless previously agreed in writing by a director or other authorized company representative, the following items must not be submitted for removal.

  • Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items such as gas bottles, aerosols, paints, firearms and ammunition.
  • Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
  • Goods likely to encourage vermin or other pests or to cause infestation or contamination.
  • We shall notify you as soon as practicable if any of the goods in our opinion are hazardous to health, dirty or unhygienic or likely to attract vermin or pests. We shall notify you under what conditions we would be prepared to accept such goods or whether we refuse to accept them. We will have no liability to you if we refuse to accept the goods.
  • Perishable items and/or those requiring a controlled environment.
  • Any animals, birds, fish or reptiles.
  • Goods which require special license or government permission for export or import.

Will the removalists cover the damage or loss during the move?

Every removalist has different policies and conditions for the loss or damage cover. It is recommended to ask the removalist while confirming the booking about the damage cover. Also, it is important to take out removal insurance to avoid any hassle.

What items are not covered under insurance on house moving?

Removal insurance protects your belongings from damage during the removal process. But there are some items that are not covered under the removal insurance. These items include cash, documents, credit/debit cards, jewellery, laptops, phones, antiques, fine art, heirlooms, glass items, items awkward in nature, and perishable items.

Which is the best day for house removal?

There are pros and cons of moving during the weekdays or on weekends.

House removal on weekends can be expensive due to high demand. But it will be beneficial because you will get a lot of time to pack your goods.

Whereas weekdays might not work well for everyone because of office and other commitments.

It is best to relocate your house during weekdays since it will cost you less and you will not have to move in a rush.

Do I need removal/transit insurance on furniture?

Generally, the removalists handle all the items with care and they are experienced in their field. But there are chances that accidents can happen during the move which might damage the items regardless of how much packing material was used. Most likely every moving company offers Goods/Transit and Public Liability Insurance with a specific amount which varies from company to company. However, you can buy additional insurance if not happy with the specific amount.

How do I get removal insurance on furniture?

In case you are looking for insurance on your furniture while moving, you should check out with your removalist or a local insurance company. Insurance companies generally offer two kinds of insurances for the protection of your furniture while moving – “Goods in transit” and “Public liability insurance”. This will cost extra but is worth the peace of mind it gets you while moving expensive furniture items.

Can I move my potted plants?

Most of the plants can be moved in the truck. However, any heavy, large, and fragile in nature potted plants can be difficult to transport in a moving truck due to space. Also, there is no insurance for the pots. It is advisable to make alternate arrangements in case you have fragile or very heavy potted plants or the distance of your move is more. You can also check with moving companies since many of them provide premium services which include plant moving.

Where can I get packing materials?

You have the option to get the packing materials either from the removalist (please share your requirement at the time of booking) or from a local store – Bunnings or Homewrap. You will have to pay extra to the removalist for the packing material – boxes, tapes, and bubble wraps.

Is it mandatory to get the packing material from the moving company?

No, it is not mandatory to get packing material from the moving company. You can buy the packing material from a local store.

Where can I buy moving boxes?

Moving boxes are available in bundles and can also be bought individually as per your needs. You can buy moving boxes from the removalist you are moving with (provide them prior information that you are going to need moving boxes) or a local store such as Bunnings.

Can I use my own moving boxes for packing?

It is not recommended to use your own moving boxes for packing. The following are the reasons why it is not recommended:

  • Used boxes cannot protect your items because they have lost the strength to avoid any damage
  • Used boxes will be dirty or have mould inside them
  • Used boxes cannot be of the appropriate sizes to pack all your items
  • Used boxes will have harbour pests like roaches or bedbugs

How do I prepare my fridge for moving?

To prepare your fridge specifically before moving:

  • Please dispose of all perishables
  • Unplug the power cord at least 6 hours prior to the move
  • Wash all removable parts
  • Allow all parts of the fridge such as the interior along with the freezer to dry thoroughly prior to moving to allow all moisture to evaporate
  • Pack all loose parts including bins and shelves in a secure and approved container for moving
  • Empty and clean the evaporator pan; allow time for it to dry
  • Turn off the water and disconnect the water line if you have a cold water dispenser or automatic ice-maker at least 6 hours prior to the move.

Do movers work during lockdown?

It depends on local and regional restrictions issued by the state governments however Road Transport Logistic Business (Movers and Packers Business) falls under essential work. Essential work is generally kept out of restrictions imposed during the lockdown. Movers do work during lockdowns – subject to state government directions.

Do movers work 24/7?

Movers have fixed operational hours due to the nature of their job, generally, 6:00 AM to 09:00 PM (Monday to Sunday). Work hours might differ on the basis of the region or season. Operational hours are fixed however many moving companies have their customer support and sales departments stretch beyond the operational hours – although not 24/7.

Can I cancel my move?

Yes, you can cancel the move or removalist service. Every moving company has a different cancellation policy. Usually, you can cancel the move at least 48-72 hours prior to the move. To get exact details on the cancellation policy, it is recommended to contact the moving company.

Which is the best day for office removal?

The best day for your office removals is on weekends. Unlike weekdays, the weekend is the best choice because there will be no loss in business and also the sales will not be paused.

What are the major services provided by a moving company?

The major services provided by a moving company are:

  • House removals
  • Office removals
  • Piano removals
  • Pool table removals
  • Interstate removals
  • Packing/Unpacking services
  • Commercial removals
  • Storage removals
  • End of Lease removals

Can I ask the removalists to pack the way I want them to?

Yes, you can ask the removalists to pack the way you want. But you should have knowledge or skills about packing so that it cannot damage your goods. Also, it is recommended to ask your moving company for this because every company has a different policy.

Can I help during the move?

All moving companies provide extensive training to their movers before they start handling heavy/fragile items navigate through tricky access and are well versed with respect to risk assessment. Therefore, it is best to not help in the move as it can lead to an injury for you and even jeopardize the movers’ safety. These kinds of injuries will not be covered under insurance.

Can I move along with movers?

It is not advised to move along with the movers since moving trucks do not have the capability to carry anyone other than the drivers and movers. Apart from that, a professional moving company won’t allow you to travel along with the movers for liability reasons. You need to make your own arrangements on a moving day with respect to your own transportation.

How can I protect my glass tops and paintings?

We recommend you bubble wrap the glass tops (fragile items) and paintings. Make sure to label each and every glass top and painting as fragile. Inform the movers about all the fragile items you have packed so that they can ensure to place them safely in the truck. Paintings especially the ones that might be susceptible to damage because of pressure or exposure to the environment need to be packed according to the instructions of the curator from where you have bought the painting.

What is a hydraulic tailgate lift in a removalist truck?

It is hydraulic (sometimes electric) equipment that is installed on the rear of a removalist truck. It enables freight to be lifted from the ground to the height of the truck’s tailgate, or from the tailgate to the ground to make the loading and unloading of the items safe and secure.

Can I offer food or drinks to the movers?

You are not required to provide food or drink to the movers. Offering the movers water on a hot day is a good gesture and always appreciated and welcomed, however, offering food and other beverages are not mandatory.

What is the average moving cost?

If you are moving local, you may need to pay $75 to $300 an hour for a small apartment with 2 movers. This cost is approximate and will depend on the location, moving distance, access of the property, list of items to move, how a client is ready for the move on the day and various other factors.

Which quote will be cheaper, hourly rate or a quoted price?

Fix prices jobs can lead to high cost as the moving companies calculate all the possible problems that can happen on a moving day. Therefore, hourly price is always a better option. If you keep your stuff in ready-to-go condition on a moving day then surely hourly prices would be cost-effective.

What factors affect the moving cost?

The moving cost depends upon various factors, such as:

  • Distance between pick-up and drop-off locations
  • Access to the property, e.g. narrow access, stairs, and parking distance
  • Size of the moving truck/van
  • Total weight and volume of the items
  • Quantity and types of moving boxes and packing materials

How much will it cost to move a piano?

To move locally, you need to pay a piano moving cost between $200 to $400 from ground-ground along with other moving materials. If you want to move only your piano, you need to pay $600 or more from ground-ground. This cost is approximate and will depend on the location, moving distance, moving time, and various other factors.

If I want to shift only a fridge, can I still get quotes?

Yes, you can still get a quote for Fridge only. The moving companies can demand a high amount to move only 1 or 2 items.

What is depot to depot charge or call-out fee in house moving?

Depot to Depot charge is a term used in the moving business. In the case of depot to depot, the job billing time starts from the depot where the truck departs for the job and the finish time for the job is when the truck arrives back at the same depot. So in the case of depot to depot, the whole travel time including the job time will be counted and the client has to pay accordingly.

Is there any obligation when getting a removal quote?

No, there are no obligations when getting a removal quote. The removal quote is free. You are free to make your own decisions.

Why do I have to pay a surcharge?

Generally, a surcharge is a fee from the bank which is applicable on all financial online transactions. It is a fee charged by a merchant when receiving payment via credit or debit card.

What are removal quotes or estimates?

Moving estimates are roughly calculated prices provided to you over the phone call basis on the information given by you at that time. It is always recommended that you should not book your service at the estimated prices received over the phone call as the final bill can be changed (less or more) basis on the real-time condition on the day like (your stuff is ready to move or not, your access at the property and traffic on the day, etc.). Whereas, the removal quotes are always provided in writing by seeing the goods that you want to pack and move. Kindly insist on a written removal quote before booking a moving service with any company.

What should I think if I do not receive a call from a moving company after requesting a quote?

Generally, it doesn’t happen. First, make sure to enter the correct details (phone number and email address) at the time of the quote request. Second, if you raise a request after office hours might be you will receive a call back the next day. Please try to call the moving company during working hours once if they are operational in the area or they can help to provide quotation real-time.

Do I need to fill out an inventory list in a quote?

Yes, it would be beneficial if the removalist gets an inventory list. You can also inform the sales representative about the list of the items over the call while booking. For your own reference also, an inventory list will be great to make sure everything is reached at the new place.